Refund Policy

1. Overview

At Math Courses Online, we are committed to providing high-quality educational content and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for course purchases made through our website mathcoursesonline.com.

We encourage all users to carefully review course descriptions, previews, and syllabi before making a purchase to ensure the course meets their needs and expectations.

2. 30-Day Money-Back Guarantee

2.1 Eligibility Requirements

To be eligible for our 30-day money-back guarantee, the following conditions must be met:

• The refund request must be submitted within 30 calendar days of the original purchase date
• You must have accessed or completed less than 30% of the course content
• The course must have been purchased directly through our website (not through third-party platforms)
• You have not previously received a refund for the same course
• The course was not purchased using a promotional code that explicitly excludes refunds
• You have not violated our Terms and Conditions or Acceptable Use Policy

2.2 Valid Reasons for Refund

We will process refunds for the following reasons:

• The course content does not match the description provided
• Technical issues prevent you from accessing the course (after we have attempted to resolve them)
• You accidentally purchased the same course twice
• The course quality is significantly below acceptable educational standards
• You are dissatisfied with the course for any reason (within the 30-day period and content access limitations)

2.3 Non-Refundable Circumstances

Refunds will NOT be granted in the following situations:

• Requests made after 30 days from the purchase date
• You have accessed or completed more than 30% of the course content
• You have downloaded or accessed all available course materials
• You have received a certificate of completion for the course
• You changed your mind after completing the course
• You lack the technical requirements specified on the course page
• The course was purchased during a final sale or with a non-refundable promotional code
• You are requesting a refund due to your own failure to complete the course

3. How to Request a Refund

3.1 Refund Request Process

To request a refund, please follow these steps:

1. Contact Customer Support: Email us at [email protected] with "Refund Request" in the subject line
2. Provide Required Information:
   • Your full name and email address associated with your account
   • Order number or transaction ID
   • Course name(s) for which you are requesting a refund
   • Date of purchase
   • Detailed reason for the refund request
3. Wait for Review: Our team will review your request within 3-5 business days
4. Receive Confirmation: You will receive an email with the status of your refund request

3.2 Review and Approval

All refund requests are subject to review and approval by our team. We may request additional information or documentation to process your request. We reserve the right to deny refund requests that do not meet our policy criteria.

4. Refund Processing

4.1 Processing Time

Total estimated time for refund to appear in your account: 10-20 business days from approval

4.2 Refund Method

• Refunds will be issued to the original payment method used for the purchase
• If the original payment method is no longer available, alternative arrangements may be made
• We do not issue refunds in cash or to different payment methods than originally used
• Transaction fees charged by payment processors are non-refundable

4.3 Partial Refunds

In certain circumstances, partial refunds may be granted at our discretion, such as:

• Bundle purchases where only some courses meet refund criteria
• Technical issues affecting only part of a course
• Special cases evaluated on an individual basis

5. Special Circumstances

5.1 Technical Issues

If you experience technical difficulties accessing course content:

• Contact our technical support team immediately at [email protected]
• We will work diligently to resolve technical issues within 48 hours
• If we cannot resolve the issue, you will be eligible for a full refund
• The 30-day refund period may be extended in cases of unresolved technical issues

5.2 Duplicate Purchases

If you accidentally purchase the same course twice:

• Contact us immediately with proof of duplicate purchase
• We will issue a full refund for the duplicate purchase
• This exception applies regardless of the 30-day window

5.3 Unauthorized Purchases

If you believe a purchase was made without your authorization:

• Contact us immediately at [email protected]
• We will investigate the claim and may request additional verification
• If unauthorized purchase is confirmed, we will issue a full refund
• We may also suspend the account pending investigation

6. Bundle and Subscription Policies

6.1 Course Bundles

For purchases involving multiple courses:

• The 30-day refund period applies from the date of bundle purchase
• Refund eligibility is assessed for the entire bundle, not individual courses
• You must have accessed less than 30% of the total bundle content
• Partial refunds may be considered for specific courses within a bundle

6.2 Subscription Services

If we offer subscription-based access in the future:

• Subscriptions may be canceled at any time
• Refunds for subscription fees will be prorated based on usage
• Specific subscription refund terms will be provided at the time of purchase

7. Promotional and Discounted Purchases

7.1 Standard Promotions

Courses purchased with promotional codes or during sales events are generally eligible for refunds under the same terms as regular purchases, unless explicitly stated otherwise.

7.2 Final Sales and Special Offers

Some promotions may be marked as "final sale" or "non-refundable." These purchases are NOT eligible for refunds. Such restrictions will be clearly indicated before purchase completion.

7.3 Free Courses and Trials

Free courses and trial access are provided "as is" without any refund guarantees, as no payment is involved.

8. Refund Restrictions and Limitations

8.1 Account Status

• Refund requests from suspended or banned accounts may be denied
• Users who have violated our Terms and Conditions are not eligible for refunds
• Accounts involved in fraudulent activity will not receive refunds

8.2 Certificate Issuance

• Once a certificate of completion has been issued, the course is considered fully completed
• Refunds will not be granted after certificate issuance
• You must return or destroy any certificates received to be eligible for a refund

8.3 Content Access

• Downloading all course materials indicates full content consumption
• Excessive content access suggests course completion and may disqualify refund eligibility
• We track course progress to ensure fair application of our refund policy

9. Abuse Prevention

We reserve the right to deny refunds or suspend accounts in cases of suspected refund abuse, including but not limited to:

• Requesting refunds for multiple courses after completing most of the content
• Pattern of purchasing courses, consuming content, and requesting refunds
• Creating multiple accounts to exploit the refund policy
• Sharing course materials before requesting a refund
• Providing false or misleading information in refund requests

Users found to be abusing the refund policy may have their accounts permanently banned without refund.

10. Chargebacks

If you initiate a chargeback:

• Your account will be immediately suspended pending investigation
• We will provide documentation to your financial institution supporting the legitimate transaction
• If the chargeback is found to be unjustified, your account may be permanently banned
• You may be held responsible for chargeback fees and legal costs
• Unjustified chargebacks may affect your ability to purchase from us in the future

11. Course Updates and Changes

We continuously improve our courses by adding new content, updating materials, and enhancing features:

• Course updates and improvements do not entitle you to a refund
• Significant changes to course content or structure will be communicated to enrolled students
• If major changes substantially alter a course you purchased, you may contact us to discuss options
• Minor updates, corrections, and enhancements are part of our commitment to quality and do not qualify for refunds

12. Exceptions and Discretionary Refunds

While we adhere to this policy, we may grant refunds outside these terms at our sole discretion in exceptional circumstances, such as:

• Serious illness or family emergencies (documentation may be required)
• Significant technical issues on our end affecting course delivery
• Extraordinary circumstances beyond your control
• Errors on our part in course description or delivery

These exceptions are evaluated on a case-by-case basis and are not guaranteed. Please contact us to discuss your specific situation.

13. International Purchases

For customers outside the United States:

• This refund policy applies to all international purchases
• Refunds will be issued in US Dollars and converted by your financial institution
• Currency conversion fees are non-refundable
• International transaction fees charged by payment processors are non-refundable
• Additional consumer protection rights may apply based on your local laws

14. Policy Modifications

We reserve the right to modify this Refund Policy at any time. Changes will:

• Be posted on this page with an updated "Last Updated" date
• Apply to purchases made after the effective date of the changes
• Not affect refund requests for purchases made before the changes
• Be communicated to users through email or website notifications for significant changes

We encourage you to review this policy periodically to stay informed of our refund terms.

15. Contact Information

16. Acknowledgment

By purchasing courses from Math Courses Online, you acknowledge that you have read, understood, and agree to this Refund Policy. This policy should be read in conjunction with our Terms and Conditions and Privacy Policy.

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